This Privacy Policy explains how Lightzone Solutions Ltd trading as Unlimiq collects, uses, stores, shares, and protects personal data when you visit unlimiq.com, contact us, request our services, or otherwise interact with us.
By using our website or contacting us, you acknowledge that your personal data may be processed in accordance with this Privacy Policy.
ABOUT UNLIMIQ
- Unlimiq is a digital agency service line operated by Lightzone Solutions Ltd.
- Unlimiq provides Product Strategy and Planning, UX UI Design for Web and Apps, Brand Identity, Web and Platform Development, Digital Marketing, and Business Development services.
Company details
- Company name: Lightzone Solutions Ltd
- Company number: 16699055
- Website: lightzonesolutions.com
- Product website: unlimiq.com
- Email: hello@lightzonesolutions.com
- Phone: +447841403068
- Address: 167-169 Great Portland Street, London, England, W1W 5PF
WHAT DATA WE MAY COLLECT
- We may collect personal data you provide directly to us.
- This may include your name, email address, telephone number, company name, job title, project details, budget information, and any other information you include in forms, emails, calls, messages, or documents.
- We may collect business and transaction information if you become a client.
- This may include billing details, invoices, payment records, contract information, project communications, deliverables, and support history.
- We may collect technical and usage data when you use our website.
- This may include IP address, browser type, device type, operating system, referring pages, pages viewed, dates and times of access, and general usage data.
- We may also collect marketing and communication preference data, such as whether you want to receive updates or whether you have responded to a campaign.
- If you submit materials to us for a project, we may process the content of those materials where necessary to provide our services.
HOW WE COLLECT DATA
- We collect data when you contact us through forms, email, phone, or other communication channels.
- We collect data when you request a quote, book a discovery call, sign up for updates, or engage us for services.
- We collect some data automatically through website technologies such as server logs, analytics tools, cookies, or similar technologies where used.
- We may also receive data from third parties such as business partners, service providers, analytics providers, advertising platforms, payment providers, or publicly available sources where lawful.
HOW WE USE YOUR DATA
- We may use personal data to respond to enquiries and communicate with you.
- We may use it to provide quotations, proposals, project planning, onboarding, service delivery, account management, and customer support.
- We may use it to manage contracts, invoices, payments, and internal records.
- We may use it to improve our website, services, user experience, workflows, and communications.
- We may use it for analytics, performance monitoring, security, troubleshooting, and fraud prevention.
- We may use it to send service related updates, administrative notices, and where lawful, marketing communications.
- We may use it to enforce our legal rights, comply with legal obligations, and protect our business, users, clients, and systems.
LEGAL BASES FOR PROCESSING
- We process personal data where necessary to take steps at your request before entering into a contract or to perform a contract with you.
- We process personal data where necessary for our legitimate interests, including operating our business, improving our services, responding to enquiries, securing our systems, recovering debts, and marketing our services where permitted by law.
- We process personal data where necessary to comply with a legal obligation.
- We process personal data on the basis of consent where consent is required, including for certain cookies or marketing communications where applicable.
- Where we rely on consent, you may withdraw that consent at any time, although this will not affect the lawfulness of processing carried out before withdrawal.
COOKIES AND SIMILAR TECHNOLOGIES
- Our website may use cookies and similar technologies to help it function, remember preferences, improve performance, understand usage, support security, and measure the effectiveness of content or marketing.
- Some cookies may be essential for the operation of the website, while others may require your consent depending on applicable law.
- You can manage cookies through your browser settings and any cookie banner or preference tool made available on the website.
- Blocking some cookies may affect how the website works.
MARKETING COMMUNICATIONS
- We may send marketing messages about our services, insights, offers, or updates where permitted by law.
- You can opt out of marketing communications at any time by using the unsubscribe option where available or by contacting us directly.
- We may still send non marketing messages where necessary for administrative or service related purposes.
SHARING YOUR DATA
- We do not sell your personal data.
- We may share personal data with trusted service providers and business partners where necessary to operate our business and deliver services.
- These may include hosting providers, email providers, analytics providers, cloud storage providers, payment providers, CRM tools, marketing platforms, advertising tools, developers, subcontractors, legal advisers, accountants, and IT support providers.
- We may share personal data where required by law, regulation, court order, or legal process.
- We may share personal data where necessary to establish, exercise, or defend legal claims, investigate suspected fraud, or protect rights, property, systems, or safety.
- If our business is restructured, sold, merged, financed, or transferred, personal data may be disclosed to relevant parties as part of that process subject to applicable law.
INTERNATIONAL TRANSFERS
- Some of our service providers may process personal data outside the United Kingdom.
- Where personal data is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place as required by applicable data protection law.
- These safeguards may include adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.
DATA RETENTION
- We keep personal data only for as long as reasonably necessary for the purposes for which it was collected.
- We may retain data for longer where necessary to comply with legal, accounting, regulatory, tax, dispute resolution, fraud prevention, or record keeping requirements.
- Enquiry data, client communications, project files, billing records, and related documents may be retained for reasonable business and legal purposes.
- When personal data is no longer needed, we will delete it, anonymise it, or securely store it until deletion is possible.
DATA SECURITY
- We take reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
- However, no method of transmission over the internet or method of electronic storage is completely secure.
- You should not send highly sensitive information unless appropriate safeguards are in place.
YOUR RIGHTS
- Depending on applicable law, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete personal data.
- Request erasure of your personal data in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to processing based on legitimate interests in certain circumstances.
- Request transfer of your personal data where applicable.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Commissioner’s Office or another relevant supervisory authority.
HOW TO EXERCISE YOUR RIGHTS
- To exercise your rights, contact us using the details listed in this Privacy Policy.
- We may need to verify your identity before responding to a request.
- We may refuse or limit a request where permitted by law.
THIRD PARTY LINKS AND SERVICES
- Our website may contain links to third party websites, tools, integrations, or external services.
- We are not responsible for the privacy practices, content, or security of third party websites or services.
- You should review the privacy notices of any third party services you use.
CLIENT DATA AND PROJECT MATERIALS
- Where we process personal data on behalf of a client as part of project delivery, the client remains responsible for ensuring that any personal data shared with us is collected and used lawfully.
- Where required, the parties should enter into a separate data processing agreement.
- We may process such data only as necessary to provide the agreed services or as otherwise required by law.
CHILDREN
- Our website and services are not directed at children.
- We do not knowingly collect personal data from children.
- If you believe that a child has provided personal data to us, please contact us so we can take appropriate action.
CHANGES TO THIS PRIVACY POLICY
- We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.
- The latest version will be published on our website with the updated date.
- You should review this Privacy Policy periodically.
CONTACT
- If you have any questions about this Privacy Policy or about how we handle personal data, contact:
Lightzone Solutions Ltd
Trading as Unlimiq
Email: hello@lightzonesolutions.com
Phone: +447841403068
Address: 167-169 Great Portland Street, London, England, W1W 5PF
Important note
- This is a practical privacy policy draft for Unlimiq.
- Before publishing, it should be checked against the exact cookies, analytics tools, forms, CRM tools, email tools, and marketing systems actually used on unlimiq.com.