Unlimiq

Terms & Conditions

Last Updated: 10 May 2026

These Terms and Conditions govern the supply of services by Lightzone Solutions Ltd trading as Unlimiq.

By requesting a quote, booking a discovery call, signing a proposal, paying an invoice, or otherwise engaging Unlimiq for services, the client agrees to these Terms and Conditions.

ABOUT UNLIMIQ

  • Unlimiq is a digital agency service line operated by Lightzone Solutions Ltd.
  • Unlimiq provides Product Strategy and Planning, UX UI Design for Web and Apps, Brand Identity, Web and Platform Development, Digital Marketing, and Business Development services.

COMPANY DETAILS

  • Company name: Lightzone Solutions Ltd
  • Company number: 16699055
  • Website: lightzonesolutions.com
  • Product website: unlimiq.com
  • Email: hello@lightzonesolutions.com
  • Phone: +447841403068
  • Address: 167-169 Great Portland Street, London, England, W1W 5PF

SCOPE OF SERVICES

  • Unlimiq provides professional digital services including strategy, design, branding, development, digital marketing, and related advisory or execution support.
  • The exact scope, deliverables, timelines, fees, and service assumptions for each engagement must be set out in a written proposal, quotation, statement of work, project brief, invoice, email confirmation, or other written agreement accepted by both parties.
  • Any work outside the agreed scope is treated as additional work and may require a revised timeline, new quotation, or change request before the work starts.

FORMATION OF CONTRACT

  • A binding contract is formed when any of the following happens:
  • The client signs a proposal, quotation, or statement of work.
  • The client confirms acceptance by email or message.
  • The client pays a deposit or invoice.
  • Unlimiq begins work at the client’s request.
  • If there is any conflict between these Terms and a signed project specific agreement, the signed agreement takes priority for that engagement.

DISCOVERY CALLS AND QUOTATIONS

  • Discovery calls, consultations, and initial discussions do not create a binding obligation for Unlimiq to take on a project.
  • Any pricing, delivery estimates, or strategic suggestions shared before formal acceptance are indicative unless they are clearly included in a final written proposal.
  • Quotations are usually valid for 14 days unless a different period is stated in writing.

CLIENT RESPONSIBILITIES

  • The client agrees to:
  • Provide accurate, complete, and timely information, content, feedback, assets, approvals, and access credentials.
  • Ensure it has the right to use any materials, trademarks, text, images, code, or other content supplied to Unlimiq.
  • Review work and provide decisions or feedback within a reasonable time.
  • Appoint a main point of contact with authority to give instructions and approvals.
  • Comply with applicable laws and platform rules relevant to the client’s business, campaigns, content, and products.
  • Unlimiq is not responsible for delays, errors, or additional costs caused by missing information, delayed approvals, incorrect instructions, or third party dependencies controlled by the client.

FEES AND PAYMENT

  • Fees are set out in the relevant proposal, quotation, invoice, or statement of work.
  • Unless otherwise agreed in writing:
  • Project work may require an upfront deposit before work begins.
  • Milestone or staged billing may apply for longer engagements.
  • Recurring services are billed monthly in advance or as otherwise stated in the relevant agreement.
  • Invoices are payable within seven days of the invoice date.
  • Unlimiq may pause work, withhold delivery, disable access to non live staging deliverables, or delay launch support if any invoice is overdue.
  • All fees are exclusive of VAT and other applicable taxes unless expressly stated otherwise.

LATE PAYMENT

  • If payment is late, Unlimiq may:
  • Suspend ongoing services or project activity.
  • Reschedule delivery dates.
  • Charge reasonable recovery costs.
  • Charge statutory interest and compensation where permitted under applicable UK law.
  • The client remains responsible for all fees for work already performed up to the date of suspension or termination.

CHANGES TO SCOPE

  • A project is priced based on the agreed scope at the time of approval.
  • Requests for extra pages, features, revisions, integrations, campaign assets, meetings beyond the agreed amount, or strategic work beyond the original scope may result in additional charges.
  • Unlimiq may issue a revised quote or change request before carrying out out of scope work.

TIMELINES AND DELIVERY

  • Any timelines, launch dates, or milestone estimates are target dates unless expressly guaranteed in writing.
  • Delivery depends on timely cooperation, approvals, and third party availability.
  • Unlimiq will use reasonable care and skill to deliver services professionally but is not liable for delays caused by the client, external platforms, software providers, hosting issues, force majeure events, or dependencies outside its reasonable control.

REVISIONS AND APPROVALS

  • Unless otherwise agreed in writing, each design, content, branding, or development stage includes a reasonable number of revisions appropriate to the engagement.
  • Excessive or repeated revision cycles, major change requests, or reversals of previously approved work may be charged additionally.
  • A deliverable is deemed approved if the client explicitly approves it or unreasonably delays feedback after review and reminder.

INTELLECTUAL PROPERTY

  • All pre existing intellectual property, methodologies, systems, frameworks, know how, internal tools, reusable code libraries, processes, templates, and working files belonging to Unlimiq remain the property of Unlimiq unless expressly assigned in writing.
  • Subject to full payment of all fees due for the relevant project, the client receives ownership of the final agreed deliverables created specifically for the client, excluding:
  • Third party software, plugins, fonts, libraries, stock assets, or licensed materials.
  • Open source components subject to their own licences.
  • Unlimiq background tools, drafts, unused concepts, and internal working files.
  • Items stated in the proposal as excluded from transfer.
  • Where third party items are included, the client is responsible for complying with the relevant licence terms and ongoing subscription or usage costs.

PORTFOLIO AND MARKETING RIGHTS

  • Unless the client and Unlimiq agree otherwise in writing, Unlimiq may display the client’s name, logo, public facing work, and a general description of the services provided in its portfolio, case studies, social media, pitch materials, and website for the purpose of showcasing its work.
  • If a project is confidential before launch, the client should notify Unlimiq in writing before the project starts.

THIRD PARTY SERVICES

  • Projects may involve third party tools, software, infrastructure, domains, hosting services, analytics tools, ad platforms, payment providers, plugins, APIs, or other external services.
  • Unlimiq does not control those services and is not responsible for their downtime, policy changes, pricing changes, suspension decisions, security incidents, or discontinued features.
  • The client is responsible for paying third party fees unless the parties agree in writing that such costs are included in Unlimiq’s pricing.

DIGITAL MARKETING AND BUSINESS RESULTS

  • Unlimiq may provide strategy, SEO, paid media, funnel, automation, lead generation, and business development support as part of its service offering.
  • However, business growth, rankings, lead volume, conversion performance, revenue, and campaign outcomes depend on many factors outside Unlimiq’s control.
  • Unlimiq does not guarantee specific rankings, traffic levels, lead numbers, sales figures, or other commercial outcomes unless expressly agreed in writing as part of a separate performance based arrangement.

WARRANTIES AND DISCLAIMERS

  • Unlimiq will provide services with reasonable care and skill.
  • To the maximum extent permitted by law:
  • All implied warranties, conditions, or guarantees not required by law are excluded.
  • Services are provided based on the information, assets, and access made available by the client.
  • The client is responsible for final review, legal compliance, and operational use of the deliverables in its business.
  • The client should obtain independent legal, regulatory, financial, or technical advice where needed, especially for regulated sectors, claims heavy marketing, accessibility compliance, data protection compliance, or sector specific requirements.

LIABILITY

  • Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
  • Subject to that, Unlimiq’s total aggregate liability arising out of or in connection with any engagement shall not exceed the total fees actually paid by the client to Unlimiq for the specific services giving rise to the claim in the six months preceding the event giving rise to liability.
  • Unlimiq shall not be liable for any indirect, incidental, special, consequential, or pure economic loss, including loss of profit, revenue, business opportunity, anticipated savings, goodwill, reputation, or data, even if such loss was foreseeable.

CONFIDENTIALITY

  • Each party must keep confidential any non public commercial, technical, financial, strategic, or operational information received from the other party and use it only for the purposes of the engagement.
  • This obligation does not apply to information that is already public through no fault of the receiving party, was lawfully known already, is lawfully received from a third party, or must be disclosed by law or court order.

DATA PROTECTION

  • Each party is responsible for complying with applicable data protection laws in relation to personal data it processes.
  • If Unlimiq processes personal data on the client’s behalf as part of the services, the parties should enter into a separate data processing agreement where required.
  • The client is responsible for ensuring that any personal data, mailing lists, CRM records, analytics implementations, and campaign audiences it provides or instructs Unlimiq to use have been collected and can be used lawfully.

SUSPENSION AND TERMINATION

  • Either party may terminate an engagement in writing if:
  • The other party commits a material breach and fails to remedy it within fourteen days of notice.
  • The other party becomes insolvent or ceases trading.
  • For ongoing monthly or retainer services, either party may terminate by giving thirty days written notice unless a different notice period is stated in the relevant agreement.
  • On termination:
  • The client must pay for all work completed, time spent, committed costs, and approved third party expenses up to the termination date.
  • Any licences or access rights granted before full payment may be suspended until outstanding fees are cleared.
  • Unlimiq is not obliged to transfer or release final files, source files, credentials, or launch materials until all outstanding invoices are paid.

REFUNDS

  • Because Unlimiq provides professional and often customised service work, fees paid for completed work, booked time, strategy, consultations, design exploration, development effort, campaign setup, and other time based or bespoke services are generally non refundable.
  • Any discretionary refund, credit, or partial write off is at Unlimiq’s sole discretion unless otherwise required by law.

FORCE MAJEURE

  • Neither party shall be liable for delay or failure to perform caused by events beyond its reasonable control including internet outages, cyber incidents, industrial disputes, acts of God, natural disasters, war, terrorism, epidemics, governmental restrictions, supplier failures, or utility interruption.

WEBSITE USE

  • Content on unlimiq.com is provided for general information only.
  • It may be updated, changed, or removed at any time.
  • Visitors must not misuse the website, attempt unauthorised access, copy protected content unlawfully, introduce malicious code, or interfere with its operation.

COMPLAINTS

  • If the client has a complaint, it should be sent in writing to the contact details listed above so the matter can be reviewed and addressed.
  • Both parties should try to resolve disputes in good faith before starting formal proceedings.

GOVERNING LAW AND JURISDICTION

  • These Terms and any dispute or claim arising out of or in connection with them shall be governed by the laws of England and Wales.
  • The courts of England and Wales shall have exclusive jurisdiction unless mandatory law requires otherwise.

CHANGES TO THESE TERMS

  • Unlimiq may update these Terms from time to time.
  • The latest version should be published on the website and will apply to new engagements from the date of publication.

IMPORTANT NOTE

  • This document is a practical commercial draft tailored to the visible positioning and contact details shown on the Unlimiq and Lightzone Solutions websites and the registered Companies House record.
  • It should be reviewed by a qualified solicitor before publication to ensure it matches the exact legal entity, contracting process, refund policy, data practices, and risk position intended for the business.